These are the terms and conditions (“Terms and Conditions”) upon which we supply tickets and permit entry to The Winter Club.

1. DEFINITIONS

In these Terms and Conditions, the following definitions shall apply:

The Winter Club: The Winter Club, Union Square, Canary Wharf, London E22 3AA, or any part of it.

Event outside our control: Any act or event beyond our reasonable control, including without limitation epidemics of infectious diseases, war (whether declared or not), threat of war, strikes, lock‑outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.

“Us” / “We” / “Our”: Urban Playground Holdings Ltd (Company Registration Number 04868397) registered in England and Wales, whose registered office address is Urban Playground, Waterfront House, Osier Dr, Annesley, Nottingham NG15 0DS.

Ticket: A valid ticket allowing the holder entry to The Winter Club or any of its areas (Ice Bar, Bierhaus or Le Chalet).

2. CONTACT THE WINTER CLUB

2.1 You can contact us by writing to hello@thewinterclub.london or The Winter Club, Union Square, Canary Wharf, London E22 3AA.

2.2 When contacting us, please provide as much information as possible regarding your booking.

3. BOOKINGS

3.1 These Terms apply whether you make a booking via our website, by email, post, telephone or in person.

3.2 Your booking is not accepted until we send a booking confirmation, at which point a contract exists between you and us.

3.3 We do not accept bookings from persons under 18 years of age.

3.4 Tickets are for personal use and cannot be exchanged, transferred or sold on for profit. Breach may result in cancellation without refund.

3.5 We may request identification to prevent fraud. Refusal to supply may result in cancellation.

3.6 Personal information will be processed in line with these Terms and our Privacy Policy.

3.7 You must notify us of any change to your contact details. Our preferred contact method is email.

3.8 We operate dynamic pricing. Ticket prices may vary and promotions may be offered at our discretion.

3.9 If a pricing error occurs, we will contact you to confirm whether you wish to proceed at the correct price.

3.10 If you book on behalf of others, you must ensure all members of your party are aware of and accept these Terms.

3.11 For Ice Bar bookings, your booking time is the start of your Winter Club experience. The final 25 minutes of your session will take place inside the Ice Bar.

4. DELIVERY OF TICKETS

4.1 Tickets will be sent by email.

4.2 It is your responsibility to provide a valid email address.

4.3 Tickets must be shown digitally or printed on arrival. Each ticket includes a unique QR code for check‑in. No refunds are available if you fail to produce valid tickets.

4.4 Check tickets carefully on receipt and advise us of any errors promptly. Corrections may be subject to an administration fee.

5. CANCELLATION, CHANGES AND REFUNDS

5.1 Unless stated otherwise, all bookings are non‑refundable. This does not affect your statutory rights.

5.2 We reserve the right to vary opening dates or times and to close or cancel any part of The Winter Club for technical, health and safety or operational reasons, or for private functions.

5.3 You should check your booking status before travel. We cannot be held responsible for associated costs (e.g. travel or accommodation).

5.4 If we cancel or reschedule your booking, we will attempt to notify you via email (and phone where possible).

5.5 If we reschedule, you may exchange your ticket for a new date/time. Reschedule requests made within 24 hours of the original session may incur a £5 fee. If the new session is priced higher, the difference must be paid. Refunds are not available.

5.6 If we cancel a session and no suitable alternative is available, we may offer a refund (minus booking or transaction fees).

6. EVENTS OUTSIDE OUR CONTROL

We cannot accept liability or pay compensation where our ability to perform our contract is prevented or affected by an Event Outside Our Control.

7. ATTENDING THE WINTER CLUB

7.1 Admission is subject to these Terms and Conditions. Breach may result in refusal or removal without refund.

7.2 You must comply with reasonable instructions from our team or authorised contractors.

7.3 Health & Safety and security checks (including bag searches) may apply.

7.4 We reserve the right to refuse admission or remove any guest for drunken, abusive or anti‑social behaviour, or for possession of prohibited items or substances.

7.5 Guests attend at their own risk and should consider any personal medical conditions before entering the Ice Bar (temperature –10 °C). Warm coats will be provided.

7.6 The Bierhaus and Le Chalet are open to guests aged 18 and over. Guests under 18 must be accompanied by a responsible adult and may be refused entry to certain areas where alcohol is served.

7.7 Please arrive on time for your booked session. Late arrival may result in reduced session time or forfeiture without refund.

7.8 Proof of age may be required (passport, photo driving licence or PASS‑accredited card).

7.9 We operate CCTV for safety and security purposes. All belongings are brought at your own risk. We accept no liability for loss or damage to personal property.

7.10 Personal photography is permitted for private use only. Commercial or promotional use is prohibited without prior written consent. You agree that images taken within The Winter Club may be used by us or our partners for promotional purposes in any media in perpetuity.

7.11 Filming or photographing staff without authorisation is strictly prohibited.

7.12 Management reserves the right to refuse service of alcohol to any guest at its sole discretion.

7.13 Guests must not bring their own food or drink into the venue.

8. PRIVACY POLICY

Please see our Privacy Policy at www.thewinterclub.london/privacy‑policy for information on how we manage your data responsibly.

9. GENERAL

9.1 These Terms and any contract between you and us are governed by English law and subject to the exclusive jurisdiction of the English courts.

9.2 No other person shall have rights to enforce these Terms under the Contracts (Rights of Third Parties) Act 1999.

9.3 We may amend these Terms from time to time; the version in force at the time of your booking will apply.

9.4 We accept no responsibility for loss or damage arising from your failure to comply with these Terms. This does not affect your statutory rights.

9.5 If any part of these Terms is held invalid or unenforceable, the remaining provisions shall remain in full force and effect.

Would you like me to create a short summary version too (for the footer of booking confirmations / ticket PDFs)?

That one would condense it to 5‑6 quick clauses (refunds, age policy, lateness, conduct, Ice Bar conditions, etc.).

10. 12 DAYS OF CHRISTMAS

These Terms & Conditions apply to the 12 Days of Christmas Giveaway Campaign operated by The Cube, The Winter Club and partnering companies. By entering, participants agree to be bound by these Terms & Conditions.

General Terms (Applicable to All Giveaways)

• Participants must be aged 18 or over.
  • Prizes are non-transferable, non-refundable, non-exchangeable and cannot be redeemed for cash.
  • Prizes may be subject to availability, blackout dates, and individual partner venue policies.
  • Winners may be required to book in advance directly with the prize provider and quote a voucher or booking reference.
  • Travel, transport, and any additional expenses not explicitly stated as included are the responsibility of the winner.
  • The Promoter and prize partners reserve the right to amend or withdraw any prize or these Terms & Conditions without prior notice.
  • Misuse, resale, or fraudulent use of any voucher or booking will invalidate the prize.
  • The Promoter is not responsible for lost, stolen, or destroyed vouchers.
  • Winners must comply with all venue rules, licensing laws, and staff instructions. Venues reserve the right to refuse entry or service where guests are intoxicated or behave inappropriately.
  • By entering, participants acknowledge that certain experiences may require age checks or safety compliance.
  • Each prize must be redeemed within its specified validity period; no extensions will be provided.

Vertus Edit – One Night Stay + The Cube Experience

• Prize includes a one-night stay for two guests in a Cosy Studio Apartment at Vertus Edit Canary Wharf, two tickets to play THE CUBE, and two drinks vouchers for post-game drinks at The Winter Club.
  • Stay must be redeemed and booked between 15 December 2025 and 31 December 2026.
  • Booking must be made in advance via reservations@vertusedit.comquoting the voucher number.
  • Extras consumed during the stay will be charged to the guest by Vertus Edit Canary Wharf.

TRIBE London Canary Wharf – One Night Weekend Stay + The Cube Experience

• Prize includes a one-night stay for two guests including breakfast, two tickets to THE CUBE, and two drinks vouchers for The Winter Club.
  • Voucher valid from 1–31 January 2026 for Saturday or Sunday nights only.
  • Advance reservation is required and subject to availability.
  • Not valid with other promotions. No cash alternative.

Dorsett Hotel – One Night Stay for Two + The Cube & Drinks

• Prize includes a complimentary one-night stay for two guests with breakfast, two tickets to THE CUBE, and two drinks vouchers at The Winter Club.
  • Voucher issued solely for this Christmas Giveaway Campaign.
  • Not transferable, not redeemable for cash, and cannot be combined with other offers.
  • Lost or stolen vouchers cannot be replaced.
  • Booking subject to availability and blackout dates.
  • Must be redeemed before the voucher’s expiry date; no extensions.

Ice Rink Canary Wharf – Ice Skating Experience for Four + Ice Bar & Bratwurst

• Prize includes four ice skating tickets at the Canary Wharf Ice Rink plus an Ice Bar experience and bratwurst sausages at The Winter Club.
  • Tickets must be used within the Ice Rink’s operating season and are subject to availability.
  • Skating is undertaken at the participant’s own risk; safety rules must be followed.

Hawksmoor – £150 Dining Voucher + Ice Bar Experience for Two

• Prize includes a £150 Hawksmoor dining voucher and an Ice Bar experience for two at The Winter Club.
  • Voucher must be redeemed in accordance with Hawksmoor’s own T&Cs and may exclude certain dates or menu items.
  • Not exchangeable for cash or transferable.

Patty & Bun Canary Wharf – Meal for Two + The Cube Game for Two

• Prize includes two burgers, two sides, two drinks, and a game for two at THE CUBE.
  • Meal must be redeemed at Patty & Bun Canary Wharf only.
  • Redemption deadline: 28 February 2025.
  • Winner must pre-book via canarywharf@pattyandbun.co.uk.

Bacardi – Merchandise & Goodies Hamper

• Prize includes a hamper of Bacardi-branded merchandise and assorted items.
  • Contents may vary and items are non-exchangeable.

The Winter Club – Ice Bar & Bierhaus Package for Eight

• Prize includes Ice Bar tickets and a Bierhaus experience for a group of eight.
  • All guests must be aged 18+ for alcohol service.
  • Booking required and subject to availability.

Toni Loco – Meal Vouchers + The Cube Game for Two + Post-Game Drinks

• Prize includes Toni Loco meal vouchers, a game for two at THE CUBE, and post-game drinks at The Winter Club.
  • Meal vouchers subject to Toni Loco’s own T&Cs.

The Butcher – Meal Vouchers + The Cube Game for Two + Post-Game Drinks

• Prize includes meal vouchers for The Butcher, a game for two at THE CUBE, and post-game drinks at The Winter Club.
  • Meal vouchers subject to The Butcher’s own T&Cs.

The Cube – Date Night Package

• Prize includes two tickets to play THE CUBE plus food and drinks vouchers.
  • Vouchers and booking subject to availability and venue operating hours.

Grand Prize – Group of Four Experience at The Cube & The Winter Club

• Prize includes:
  – Welcome drink for each guest at THE CUBE
  – Four tickets to THE CUBE
  – Food & drinks package at THE CUBE
  – Four tickets to the Ice Bar
  – Two drinks per person at Bierhaus
  • All guests must be aged 18+ for alcohol service.
  • Subject to availability; booking required.